Privacy Policy

Privacy Policy

Rachel Shilston, of Creative Detectives, is registered with the ICO, (Information Commissioner’s Office), registration number ZA227244. Rachel Shilston is the ‘controller’ of the personal data that you provide. She can be contacted at info@creativedetectives.co.uk.

Information I need:

In order to deal with queries and fulfil orders for running Creative Detectives session, I will need to collect basic personal data such as name, email address and telephone number. I may also need your method of payment and price paid.
This information will be collected either through online means (web/social media), email or telephone.

Why I need your personal information:

This information is essential for me to provide and oversee the service you require. I also need this information to contact you regarding your Creative Detectives booking.
I would also like to use your name and the email address you have supplied to me to inform you of any future offers or similar products that I think you may be interested in, via my newsletter. This will only be done if you have opted-in and given your consent to do so, either at one of my sessions or via my website newsletter sign-up. I use Mailchimp for this and to view their own privacy policy, then take a look at: mailchimp.com/legal/privacy/

What I will do with your information:

All the personal data I hold will be processed by me in the UK. However, for the purposes of IT hosting and maintenance, this information is located on a VPS server and is run by Heart Internet. Their privacy policy can be found here at: https://www.heartinternet.uk/terms/heart-internet-privacy-statement. No 3rd parties have access to your personal data unless the law or my contract with you, allows me to do so.

Security:

In order to prevent unauthorised access or disclosure, I have suitable physical and electronic procedures to safeguard and secure the information I collect.

Photography permission:

If you attend a Creative Detectives session, I will always ask for verbal consent before sharing your photograph on social media platforms or on my website. For under 18s, then written permission will be obtained by parents or guardians. This information will be physically stored securely in my studio.

Cookies:

My website uses cookies, in the form of Google Analytics, which is GDPR compliant.

Data retention:

I retain your personal information only for as long as necessary to provide you with the service you require. The data is generally kept for 7 years, though it may be longer if the business requires.

Your Personal Information:

I will not sell, distribute or lease your personal information to third parties. You may request details of personal information that I hold about you, just contact me via email at info@creativedetectives.co.uk.
If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO) the UK supervisory authority for data protection issues (www.ico.org.uk). I would be grateful if you would contact me first if you do have a complaint, so that I can try to resolve it for you.